Recap In this three-part series, we’re exploring how automation can streamline the fulfillment of ServiceNow requests. By leveraging the ServiceNow API and automation tools, we’re learning how to transform manual, time-consuming processes into repeatable workflows. In Part 1, we laid the foundation by exploring how to interact with the ServiceNow
Recap In Part 1 of this blog series, we explored the foundational steps for automating ServiceNow request fulfillment, focusing on how to interact with ServiceNow’s APIs using Python. We walked through setting up the environment, constructing API calls, and retrieving data from the incident table using the Table API. By
Introduction At AutoCon2, I shared Armstrong’s automation journey and how leveraging Itential has accelerated the delivery of our automations. Reflecting on the presentation, I realized it would be valuable to dive deeper into where our journey began. In this blog series, we’ll explore how we started automating the fulfillment of
